Refund Policy

Last updated: 12 July 2026

What you buy at PLAY TERMINAL is time on a station — an hour, a block, or a prepaid bundle of hours. This page says plainly when that time comes back to you, so nothing needs sorting out at the desk.

Cancelling a booking

Cancel a reserved desk at least three hours before it starts and we refund it in full, or move it to any open slot. Inside three hours the station is already held out of the floor for you, so we keep the fee — though we will still shift it to later the same day if a desk is free.

Prepaid hours

Unused prepaid hours are refundable in full within fourteen days as long as none have been played. Once you have started drawing a bundle down, we return the balance of whole unused hours; part-hours already begun count as spent.

If the fault is ours

If a station fault ends your session early and no other desk is free to move you to, that time is refunded or credited without argument. Tell a staff member while it happens — we would rather set up a fresh desk for you than sort a refund later.

How to ask

Call the desk at +54 9 2901 456-789 or reply to your booking email. Refunds return by the method you paid with, usually within a few working days, with no handling fee.